Ensures that behavior and appearance are in compliance with established standards.Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.Identifies and responds to different alarm sounds, i.e.Operates camera controls, digital recorders, monitors, audio recorders and reset alarms.Reviews and plays back videos to assist other departments in determining facts about a situation or issue.Observes the conduct of the employees and customers. Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas, mutuel teller areas, all money handling activities, and count rooms.When assigned to the CCTV monitoring room, “patrols” the facility through the use of pan, tilt and zoom cameras and records all pertinent activity on a daily log.Prepares logs of all pertinent activity and equipment checks.Conducts these observations of the gaming and other areas as directed.